A concierge or front of house member of staff is the go-between from guest to hotel. From check-in/check-out, restaurant reservations, specific client requests through to guest complaints, the concierge represents the hotel brand and in turn, aims to please the guest at every opportunity.
For those looking to work in the hotel industry, it provides a varied and exciting career, with guest interaction being at the heart of the job. It appeals to individuals who enjoy communication with others and with the right hotel concierge training, can provide fantastic career opportunities for those looking to work their way up the hospitality career chain.
Aspiring Concierges
To become a concierge there are multiple paths that individuals can take. Some enter the hotel industry from the bottom and work their way up through the ranks. Others will complete hospitality degrees or continue education to demonstrate their aptitude and skills in these areas. Another consideration is your own personality and if you like to serve and please. This is key to being successful in this profession. After all, no-one wants a grumpy concierge!
Hotel Concierge Training
There are multiple schools, degrees and hotel concierge training programmes you can enrol on to further your career or step into the shoes of a concierge. Skills typically include:
- Etiquette
- Cultural Understanding
- Communication
- Team Work
- Management
- IT/Admin
- Presentation
- Personal Hygiene
- Problem Solving
- Finishing Touches
Employers admire prospective employees who value their education, and in a competitive industry, it’s important to make your CV stand out. Perhaps you started selling lemonade to neighbours as a child or worked in a family restaurant. Perhaps you’ve worked at silver service events during your weekends at college. Make sure to include these in your CV to make it stand out from the rest.
Employers admire prospective employees who value their education Click To TweetAnother way to make your application stand out is to enrol on hotel concierge training programs or short courses. At Polo & Tweed, we can offer one-to-one or small group hotel concierge training, which will result (if you pass!) in a certificate to show potential employers your skills and determination to succeed in this area. Regardless of the final goal, if you wish to land your next job in a 5-star elite hotel, you need to make yourself stand out from the crowd.
Get in Touch
We’d love to hear from you if you are considering undertaking intensive hotel concierge training to help further your career. Just drop us a line, and one of our training consultants will get back in touch with you.