Hotel Concierge Training

Hotel Concierge Training with Polo & Tweed

Polo & Tweed offer Concierge Staff Training.

Our trainers are top of the line professionals with years of experience as domestic staff both in their professional careers and teaching.

  • Online or In-Person for you or your staff – Pick from our online (cost effective) training, or fully customisable private training
  • Elevate Your Knowledge – Our training will take you, or your staff to a new level of skills and understanding
  • Full Customisable – Our private training allows us to build the training exactly around you or your staff’s needs
  • Quality Guarantee – Our experienced trainers work globally to provide the very highest level of training and learning outcomes are achieved


Tell us what you need and we’ll take care of the rest.

Benefits of Concierge Training

    Fine-Tune your Concierge Team to meet the Highest Expectations of your Guests

    Protect your Core Brand Values and Integrity

    Private Training Offers you Complete Flexibility

    Offering In-Person or Online Training to Suit your Specific Needs

Call or fill out our contact form to learn more

Concierge Enquiry

  • Is this for yourself or a member of staff? Feel free to specify what type of training you're looking for.

Concierge Training

Online E-Learning Concierge Training

Learn the skills required to give the most professional and unique experience for your concierge duties.  From understanding the way to handle client requests through to dressing to impress!  The training takes between 6-10 hours to complete depending on the speed you work at.  Manage your own time – you have four months to complete the training from the point of activation.

Once you have completed the training and your assignments have been graded by our instructor you will receive your personalised certificate as proof of your online training.

 

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In Person Concierge Training

Learn the skills required to give the most professional and unique experience for your concierge duties.  From understanding the way to handle client requests through to dressing to impress!  The training takes between 6-10 hours to complete depending on the speed you work at.  Manage your own time – you have four months to complete the training from the point of activation.

Once you have completed the training and your assignments have been graded by our instructor you will receive your personalised certificate as proof of your online training.

With this add-on you receive the full digital handbook which accompanies the training, meaning you don’t need to keep your own notes and can refresh your memory anytime in the future!

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Questions? Call Us Now: 0203 858 0233

About Our Concierge Training

Our Concierge Training is unique in its design. Our clients take the course for three main reasons:

Personalised Training – Our trainers are highly-skilled industry professionals and the best in their field. They are able to quickly assess which areas of training your staff require in order to reach the level of compliance you seek.

Protect Yourself – By ensuring you are conducting yourself in the correct manner, you can ensure that niggles or challenging situations can be easily managed and dealt with.

Short & Efficient Solutions – We understand that time is precious.  Our training can be fully adapted to fit within your specific timeline and schedule.

Based on our years of experience, we can adjust the training to fit your specific needs.

About Our Trainers

We have strict requirements for our trainers because we want the absolute best for our students. Perfection is embedded in our training – it is a core value of our students and thus must be a core value for our trainers. If you have special skill requests for your training, let us know and we’ll pair you with a trainer that best fits your specific needs.  

Alexandra Parker-Larkin – Head Trainer

Alex has over 20 years of experience in working onboard Super Yachts and the luxury domestic service industry.  She has personally worked with VIP clients, HNW properties and luxury interiors. She teaches Housekeeping, House Management, Silver Service, Etiquette and all our training with passion and integrity, and she thrives on seeing her students develop and grow.

Sam Bigwood

Sam is one of Polo & Tweed’s most sought after trainers. From a British Royal background, Sam’s career has led him to be one of the highest calibre Butler trainers. He is youthful and modern and understands what 5* luxury service is. Sam has a lovely personality and a cheery outlook, he is upbeat and enjoys bringing fun to his teaching. Sam teaches our group, private and online training.

Peter Lowell

Peter is a highly sought-after British Butler, who has worked in training Chauffeurs through to Silver Service. His eye for detail, his inspiring personality and his ability to inspire his students always shines. He has worked around the world and understands the different needs and etiquette of the different cultures. Peter is a wonderful trainer who our students love. He teachers our group, private and online training.

Hugh Mackie

Hugh is considered a traditional British Butler. Having worked extensively for HNW, Royalty and celebrities throughout his career, Hugh understands what it takes to get the job done. He is effortlessly polite and well-presented and kind, with a brilliant energy and spirit. Hugh is a member of the Guild of Toastmasters.  He is discerning and cheerful.  He teaches our group, private and online training